Privacy policy

Effective Date: 8th May 2025

Stays Manager (“we,” “us,” “our”) respects your right to privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and safeguard your personal information.

1. What Personal Information We Collect

We only collect personal information where it is reasonably necessary for our functions or activities. The types of personal information we collect include:

• First Name

• Last Name

• Email Address

• Phone Number

• Property Address

This information is collected only if you voluntarily submit it (e.g. via contact or inquiry forms).

We also collect non-identifying information when you interact with our website, such as:

• IP Address

• Browser type and device information

• Pages visited and usage patterns

• Date and time of access

This information is used in aggregate and does not identify individuals.

2. Why We Collect Your Personal Information

We collect, hold, use and disclose your personal information for the following purposes:

• To respond to your enquiries and provide our property management services

• To communicate with you regarding services or updates

• To improve our website and customer experience

• To meet legal obligations

We will only use or disclose your personal information for the purpose for which it was collected or a directly related purpose, unless you have consented otherwise or we are required or authorised by law.

3. How We Collect Your Personal Information

We collect personal information through:

• Our website forms (when submitted voluntarily)

• Emails and direct communications

• Website analytics tools

We do not collect sensitive information (e.g. health, race, religious beliefs) unless you voluntarily provide it and it is directly relevant to our services.

4. Disclosure of Your Personal Information

We do not sell your personal information. We may share it with:

• Trusted third-party service providers (e.g. email and hosting providers)

• Government agencies if required by law

• Our professional advisors, where necessary for compliance or business operations

We take reasonable steps to ensure these third parties comply with privacy obligations.

5. Storage and Security of Personal Information

We store your data securely, including in password-protected databases and trusted cloud services. We take reasonable steps to:

• Protect data from misuse, loss, and unauthorised access

• Ensure personal information is accurate and up-to-date

When personal information is no longer required, we take reasonable steps to destroy or de-identify it.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Once your information is no longer needed, we take reasonable steps to destroy or de-identify it.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance user experience and collect usage analytics. You can adjust your browser settings to refuse cookies; however, some site features may not function properly without them.

7. Accessing and Correcting Your Personal Information

Under the Privacy Act, you have the right to:

• Access your personal information

• Request corrections if it is inaccurate, out-of-date or incomplete

To make a request, contact us at info@staysmanager.com.au. We may require identity verification and will respond within a reasonable timeframe.

Deletion of Personal Information

You have the right to request the deletion of the personal information we hold about you.

We will take reasonable steps to delete or permanently de-identify your personal information upon your request, provided that:

• The information is no longer necessary for the purpose for which it was collected

• We are not required by law or a legal obligation to retain it

• There are no legitimate business interests or legal claims that require its retention

To request deletion of your personal information, please contact us at info@staysmanager.com.au. We may need to verify your identity before acting on your request. Once verified, we will confirm the deletion has been completed or explain why we are legally required to retain some information.

8. Complaints and How to Contact Us

If you have a concern or complaint about how we handle your personal information, please contact us at:

Stays Manager
Email: info@staysmanager.com.au
Phone: +61 426 956 744
Website: www.staysmanager.com.au

We take complaints seriously and will investigate and respond promptly. If you're not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Overseas Disclosure

We may use third-party services (e.g. cloud platforms) that store data overseas (e.g. in the United States or EU). Where this occurs, we take reasonable steps to ensure your information is handled in accordance with Australian privacy standards.

10. Changes to This Policy

We may update this policy from time to time. Changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.