Frequently Asked Questions

Guest Communication & Support

At Stays Manager, we use advanced guest communication software that integrates with all major booking platforms, including Airbnb, Booking.com, and Vrbo, ensuring every message is received and answered without delay. Guests also have access to a real-time live chat support system, designed to handle inquiries quickly and efficiently. And for anything that requires a human touch, the Stays Manager is always just around the corner, ready to step in and provide top-tier support. This seamless approach helps boost your listing’s response rate, drives more bookings, and ensures five-star guest experiences every time.
We provide full guest support from check-in to check-out. Whether it’s a Wi-Fi issue or late arrival, the Stays Manager handles everything, ensuring a smooth and enjoyable experience for your guests.
Only if you want to. At Stays Manager, we offer fully customizable Airbnb and short-term rental management solutions. If you enjoy the personal connection and prefer to handle guest interactions yourself, we’ll work around that. But if you’d rather stay hands-off, the Stays Manager can handle 100% of guest communication, ensuring quick responses, smooth check-ins, and a five-star guest experience from start to finish. The choice is yours.
We tailor each stay with personalized touches, professional cleaning, and on-brand communication. This guest-first strategy boosts reviews, return stays, and word-of-mouth referrals.

The Stays Manager coordinates immediate maintenance using trusted local professionals to resolve issues quickly and keep your property in top shape. If the damage is caused by a guest, they’re held financially responsible. And if they refuse to pay, you’re protected: Airbnb’s AirCover provides up to $3 million AUD in damage protection, covering repairs or replacements for eligible claims. Your investment is always in safe hands.
Repairs and maintenance costs are the responsibility of the property owner. However, the Stays Manager handles everything else, from sourcing trusted local tradespeople to coordinating the work, ensuring the process is seamless. For any non-urgent or larger repairs, we always consult with you first, and you can track every expense in real-time through your Owner Portal for full transparency.
The Stays Manager performs regular property inspections and scheduled checks to identify and fix issues before they become costly. Prevention keeps guests happy and reviews high.
No. The Stays Manager works with a vetted network of cleaners and tradespeople. You get premium service without lifting a finger, saving you time and ensuring professional standards.

Absolutely. With The Stays Manager’s real-time owner dashboard and mobile app, you can track your Airbnb revenue, booking calendar, and performance data 24/7.
We provide monthly performance reviews and are always available for additional updates. You'll stay informed about earnings, guest feedback, and future plans.
We optimize your Airbnb listing with professional photography, dynamic pricing, and tailored descriptions to improve search visibility and conversion rates.
Professionally managed properties earn up to 29% more annually and double their booking conversion rate. The Stays Manager maximizes revenue by prioritizing guest satisfaction and operational excellence.

No lock-ins. We offer flexible agreements because we believe in earning your trust with performance, not paperwork.
Our full-service fees cover listing optimization, guest communication, restocking, issue resolution, and more. No hidden costs—just transparent value.
Yes. You have full control over your calendar. Let us know your dates, and we’ll block them instantly.
Getting started is simple and seamless.
You book a free consultation—we discuss your needs and goals to craft a unique Airbnb management plan designed specifically for you, and then we’re ready to start.
Once the contract is signed, here’s what happens next:
Property Visit & Inspection – We meet you at your property to understand its unique features and take professional photos.
Listing Creation – We write and optimize a compelling listing tailored to your property’s strengths.
Personalized Hosting Documents – We prepare customized guest manuals, house rules, and check-in instructions.
Go Live – Your listing is launched on Airbnb and other top platforms, ready to welcome its first guest, usually within a week.

Schedule your free Airbnb management consultation with the Stays Manager and discover how to increase your short-term rental revenue.

We’ll discuss your hosting goals, preferred level of involvement, and property needs to create a custom Airbnb management plan that works for you.