Guest Communication & Support

High-quality short-term rental living space.

24/7 Guest Messaging & Support

Effective guest communication is key to ensuring positive experiences and repeat bookings.

Our 24/7 guest messaging service responds promptly to inquiries, handles booking confirmations, and addresses any issues or requests throughout the stay. With quick, professional support at any hour, we help maintain high guest satisfaction and your property’s reputation.

Combination of white and oak features in a well-designed kitchen with open access to terrace.

Booking Confirmation & Pre-Arrival Instructions

Clear communication from booking to check-in is essential for a smooth guest experience.

The Stays Manager handles booking confirmations and provide detailed pre-arrival instructions, ensuring guests know exactly what to expect. This proactive approach minimizes confusion, helps guests feel prepared, and sets the tone for a positive stay.

Woman smiling while texting on her mobile phone, representing professional guest communication.

Proactive Mid-Stay Communication

Staying engaged with guests throughout their stay enhances satisfaction and resolves potential issues early.

Our proactive mid-stay communication ensures guests have everything they need, addresses concerns promptly, and reinforces your commitment to a seamless experience. This proactive approach helps boost guest reviews and fosters repeat bookings.

Timber table and bench on terrace with view on nature.

Guest Issue Resolution

Quickly resolving guest issues is crucial for maintaining satisfaction and protecting your reputation.

Our team is dedicated to addressing any concerns or problems that arise during a guest’s stay, offering timely and effective solutions. This ensures minimal disruption, enhances guest experiences, and helps maintain your property’s positive reviews.

Well-designed bedroom with open book and pillows placed on bed.

Check-Out Coordination & Review Requests

A smooth check-out process and follow-up are essential for securing positive feedback and future bookings.

The Stays Manager handles check-out coordination, ensuring everything is clear and efficient, while also requesting guest reviews to boost your property’s credibility. This service helps maintain high ratings and encourages repeat guests, driving your long-term success.

Schedule Your Free Consultation with The Manager

Schedule your free Airbnb management consultation with the Stays Manager and discover how to increase your short-term rental revenue.

We’ll discuss your hosting goals, preferred level of involvement, and property needs to create a custom Airbnb management plan that works for you.